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Returns & Exchanges

We want every RASMAYA piece to feel right. Here is how we make it easy.

Return Window

You may return most items within 7 calendar days of delivery. The product must be unused, undamaged, and in its original packaging with all tags and certificates intact.

Non-Returnable Items

  • Personalised or custom-engraved items
  • Items marked as final sale or clearance
  • Products damaged due to misuse or accidental breakage after delivery

How to Initiate a Return

  1. Contact us at support@rasmaya.in or via WhatsApp
  2. Share your order ID and a brief reason for return
  3. Our team will share a prepaid return label and instructions
  4. Pack the item securely and drop it at the nearest courier point

Exchanges

We offer free exchanges for the same product in a different variant (size, colour, or design), subject to availability. To request an exchange, follow the same process as a return and mention the variant you would like instead.

Refunds

Once we receive and inspect the returned item, we will process your refund to the original payment method within 7–10 business days. You will receive an email confirmation once the refund has been initiated. Shipping fees are non-refundable unless the return is due to a defective or incorrect product.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no additional cost to you.

Need Help?

For any questions about returns or exchanges, please reach out to support@rasmaya.in or visit our Contact Us page.